Physician - Patient Communications QPS is offering an important break through workshop for enabling better doctor/patient communications. Its called Bedside Manner: Best Practices for Doctor Patient Communication. Here is what will be covered. Part I - "Stating the Case" what are the challenges of communicating with patients in the changing world of managed care Part II - Principles and practices for successful physician-patient communication *Principles for effective communication in the changing world of managed care • Clarifying roles and responsibilities in physician/patient relationships • How to differentiate issues from the behavior of the people effected by change. • How to communicate the truth about the changes without being on the defensive • How to steer clear of polarizing conversations • How to position yourself as a mediator. *Best practices of medical practitioners who understand the power of conversation • How to create an Adult-to-Adult conversation (helping patients to take responsibility for the choices that impact health care). • How to lead a conversation in a way that moves the patient towards partnership and collaboration. • How to help patients to better manage their health care regimen Tools for effective communication • Listening and asking questions • The power of the paraphrase • The power to clarify and suggest